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First Year & Family Orientation Frequently Asked Questions

Where do I register for Orientation?

All incoming students will register for your Live Orientation Webinar on the College Orientation Registration site (opens May 17). Please check your UC San Diego Email for instructions on how to register. 

To attend the a session, you must register by July 30, 2021. You will have the ability to edit your registration one time. Any changes/edits after the deadline will incur a $25.00 late fee.

Can my Parent/Family Member register for Orientation?

You Parent/Family Member is welcome to view the COMPASS module specifically designed for them - which broadly covers academics, expectations, life on campus, and resources available to students.

Additionally, throughout the month of August, we will be posting resources and materials on the Parent/Family Orientation webpage.

If Family Members wish to be added to our e-mailing list, please fill out this form! We will certainly send details on we plan to host live webinars for family! Registration is not required, and there is no fee for these resources.

Which Live Orientation Webinar session should I attend?

You should select the session that works best for you! The content shared will be the same. Some things to keep in mind:

  • All students should consider where they will be at the time of the webinar. If you are moving to campus, make sure that your session does not conflict with your travels or move-in plans.
  • If you are International or Out-of-State student or abroad for other reasons, you may choose any session, though Session 4 is designed to accommodate those located in time zones that are +11hours to +18hours ahead of San Diego.
  • If you are a student athlete you will need to check with your coach to determine which session to attend. Your practices and schedules in September may conflict with Orientation and Orientation is mandatory for all incoming students.

Please note registration is on a first come, first served basis. Once a session is full, it is full!  Please register early to increase your chances of attending your first choice session. See the FAQ question below on how to get added to the waitlist.

I'm an International Student, what else do I need to do?

If you are an International Student you will need to attend both an Eleanor Roosevelt College Orientation session AND an International Student Orientation.

To find out more details and how to register for the International Student Orientation please visit their the ISPO website.

To see a detailed checklist of the items that all Incoming International students must complete, including information about the International Student Orientation please refer to the International Students & Programs Office site

What if the session I want is closed? Can I waitlist?

If the session you were hoping to attend is closed, it is because the session is completely full.  We cannot guarantee that space will become available in the session you prefer.

If you would like to waitlist for a session you must do the following:

1) Register for an Open Session, by completing registration on College Orientation Registration site.

2) Send an email to to request to be placed on the waitlist or a different session. Be sure to include your First & Last Name, Student PID Number (the number that starts with the letter "A"), the session you would prefer, and the reason you would like to attend that session.

What is the Change/Cancellation Policy?

Students, please consider the following when making changes or cancellations to your registration:

To attend the a session - register by the deadline. You will have the ability to edit your registration one time. Any changes/edits after the deadline will incur a $25.00 late fee.

If you need to make a change after the deadline, please call 858-534-2237, Monday-Friday 9:00am - 4:00pm or send an email to Changes will only be accommodated if space allows and if completed at least five (5) business days prior to the session. You will be charged a $25.00 late registration/change fee. 

Cancellations are only approved for students no longer attending the University in the Fall. Otherwise, orientation is mandatory.

How do I get my Orientation Confirmation?

Upon completion of the Live Orientation Webinar registration, you will receive a page confirming your registration. In addition, you will receive an email to your ucsd email address with similar confirmation details.

You can return to the site any time before the registration deadline to print your confirmation from the "Orientation Confirmation" tab.

What if I have more questions about First Year Orientation?

If you can't find the answer to your question here, please email or call: 858-534-2237 Monday - Friday 9:00am-4:00pm (Pacific Time).

Technology Related Site Help

Where can I find my Personal Identification number (PID)?

Your PID was assigned to you when you first created your Triton Checklist using Applicant Single Sign-On. It starts with the letter 'A', followed by 8 numbers (no spaces).

If you can't remember your user ID/PID

  • Look for the welcome e-mail that we sent to you when your account was set up, which includes your user ID/PID.
  • If you can't find your PID in your e-mail, use the Password Change tool. Enter your UC Application ID and your date of birth, and you'll see your PID.

What do I do if I haven't received my email verification?

If you can access your UC San Diego email account but you have not received the verification email please first check your Spam Folder.  If you still have not received your verification email within 24-48 hours please notify ERC immediately. Email us at and include your First and Last name and your Student PID number (the number starting with the letter "A").

If you are not able to login to your UC San Diego email account, first make sure you have activated your UC San Diego email. 

Instructions on how to activate and access your UC San Diego email account.

Should you still have trouble - please refer to the troubleshooting steps provided by IT Service Desk.

Help! I am having issues with the College Registration site!

Please first look at a list of common issues and their solutions.

If you are still having trouble please take a screen shot of what you are seeing so that we can see exactly what the problem is.

Please email that screen shot to us along with your Student PID number and a brief explanation of what is happening. Send the email to

What do I do if I can't move on to the next page of the COR site?

Scroll all the way to the bottom of the page and click "next."  You must complete each page before you can move on to the following page.

Academics and Orientation

Will I get to meet with an Academic Advisor to help me choose my classes during Orientation?

Your class selection will take place prior to Orientation. This is why it is so important to submit your Academic Background in the Virtual Advising Center (VAC) by the deadline!

For more information, visit the VAC or the College New First Year Academic FAQs page

What if I have to take a Placement Exam?

If you have been informed or have determined yourself that you need to take a placement exam, please review the details on the Placement Exams website, which includes information regarding the following:

  • Chemistry
  • Math
  • Language
  • Analytical Writing
  • Computer Science & Engineering Advisory
  • UC Entry Level Writing

Please select a time that is not during orientation, for you will not have the opportunity to take the test during orientation.  You will not be excused to leave to take the exam.

Visit the VAC or the College New First Year Academic FAQs page for more information.


How do I get to the Pangea Parking Structure?

  • Take Interstate - 5 Freeway
  • Exit on La Jolla Village Dr. and head west
  • Continue on La Jolla Village Dr. The road will become North Torrey Pines Road
  • Continue straight on North Torrey Pines Road
  • Turn Right at Pangea Drive
  • Proceed to the Stop Sign at the Top of Pangea Drive
  • Turn Left onto Scholar's Drive North
  • Pangea Parking Structure Entrance is on your left - please enter there.
If you prefer to use your own GPS Navigation Device or App, majority of applications recognize "Pangea Parking Structure".
Please note: There is construction occurring on the I-5 Freeway right near the University - please prepare for heavy traffic and possible delays.

For Academic related questions, visit the College First Year Academic FAQ page.