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ERC Residence Life Student Handbook


Office Hours and Contact Info

The Office of Residence Life for ERC and I- House located on the ground floor of Earth Hall next to the mailboxes and across from the Middle Earth Lounge. Come to the office to receive assistance from the staff. We are here to help you with general questions and concerns as well as with lock-outs, programming questions, roommate/apartment issues, equipment checkouts, scheduling appointments with the Resident Deans, etc.

ERC ResLife Office:
Monday - Friday
9:00am-noon, 1:00pm-4:30pm
Phone: (858)534-2261

The Student Activities Center (SAC) is located on the ERC Green directly across from Cafe Ventanas. Student workers or the RA on duty can help you with lock outs and packages. Student ID card and $1.00 is necessary to receive a courtesy key. Student ID card and the appropriate package slip is required to retrieve a package. You can also check out equipment to play with the pool table, fooseball table, or air hockey table located in the SAC.

Student Activty Center
7 days a week
1:00pm - 9:00pm
Phone: (858)534-5518

RA Duty Hours

RAs are assigned to duty on a rotating basis, and the name of the RA on duty for a given day is posted in a yellow sheet on the glass windows of the SAC, along with their phone and room number. The SAC located next to the ERC Laundry room on the South end of the ERC green, next to the Pangea parking structure.

The RA on duty can be found in the SAC between 6:00 p.m. to 9:00 p.m. Monday through Friday, and 1:00 p.m. to 9:00 p.m. Saturdays and Sundays. After closing the SAC, the RA serves duty in his or her room or apartment, and is available until 8:00 a.m. the following day. You can always reach the RA on duty by calling the duty line: (858) 534-5518. If you have a question or concern during daytime hours (8:00a.m. to 6:00 p.m.) contact your RA or the ERC Residence Life Office.

RA on Duty:
7 days a week
9:00pm - 9:00am
Phone: (858) 534-5518

Custodial Services and Maintenance

If something breaks or ceases to function, any maintenance or custodial services can be addressed by calling (858) 534-2600. This line is open 24 hours but please restrict all non-emergency calls to regular operating hours.

In the Residence Halls: Generally, residents of a particular living area (i.e., suite, apartment and/or building) are collectively responsible for maintaining the cleanliness of their assigned common areas: this includes issues concerning trash, dishes, bathroom sinks, etc. Charges for excessive filth may be billed to the residents responsible for an area at any time. You are responsible for the condition of your room and appropriate common areas in the residence halls. The bathrooms and public areas are cleaned daily by the custodial staff. You are responsible for cleaning your own room. Vacuum cleaners are available through the custodial staff, your RA, or the Residence Life Office.

In the apartments and International House: The common areas of the apartments (bathrooms, kitchen, and living/ dining room) are cleaned weekly by the custodial staff. All Residents are responsible for cleaning their own bedrooms, washing dishes, taking out the garbage, and providing their own room garbage bags. A vacuum is provided in your apartment. Bathtubs and sinks should only be cleaned with non-abrasive cleaners. Each apartment is equipped with a garbage disposal; please use it carefully, as it can be a temperamental piece of equipment. Never put rice, bones, seeds, eggshells, hard fruits or vegetables (for example: avocado pits, peach pits, celery, etc.) in it. Always run cold water at high pressure when operating the garbage disposal. If your garbage disposable is inoperable, call in a work order to (858) 534-2600. Apartment residents will be responsible for damages resulting from misuses or improper use of the garbage disposal. All custodial staff wears uniforms and university identification tags.

Toilet: Do not flush tampons or sanitary napkins down any toilet. The toilet may become clogged, and the suite or apartment responsible will be billed for the repair. Trash from your room or apartment should be placed in the large dumpsters adjacent to the parking lots. Do not use public trash cans or the trash cans in the laundry rooms to empty your trash. Accumulated trash and recycling containers are prohibited on patios and balconies for health and safety reasons. Avoid attracting pests such as ants, mice and rats by keeping trash and recycling from piling up in your living areas, balconies, and patios.

Maintenance and Key/Lock Problems: Call the Housing Maintenance Customer Service Center (858) 534-2600 for maintenance requests such as light bulb replacement, broken windows, apartment appliance problems, etc.

Internet and ResNet

Regarding your computer connection, be sure to read the ResNet Handbook given at move-in. For other questions, call the ResNet Helpdesk at (858) 822-2800. The office is usually quite busy in the first few weeks of each quarter, so please be patient.

Wireless Connections

Wireless connections may be available in housing facilities and common areas and are provided to students for access to the UCSD wireless network. Responsibility for the physical security of wireless network access points, wireless ports, and cables located within your apartment, residence hall or adjoining common areas is the sole responsibility of you and your roommates. Charges to replace lost, stolen or damaged equipment in adjoining common areas, where individual responsibility cannot be determined, will be sent to the appropriate Residence Life Office for resolution. Damaging or tampering with this equipment or data jacks will result in charges ranging from a minimum $45.00 to a replacement fee of $450.00 if damaged, lost or stolen. Students are strongly encouraged to report malfunctioning or damaged equipment to the Network Help Desk at (858) 534-1587 immediately upon becoming aware of these problems.

Receving Mail and Packages

Each resident is assigned a mailbox located next to The Office of Residence Life across from the Middle Earth lounge. You will receive a combination to your mailbox when you return your room inventory form and move-in checklist during Welcome Week. Your mail box number corresponds with the mail code you received with your address assignment. If you are assigned a shared mailbox, discuss with your roommate whether it is ok to retrieve each others mail from the box.

The address format you should be using is:

Your Name
*2_ _ _ _
9450 Gilman Dr.
La Jolla, CA. 92092-0100

A Note on Packages

Packages sent through the U.S. Postal Service (First, Second or Third Class Mail, Express Mail, Priority Mail, and Certified Mail) will not be delivered directly to you. They will be delivered to Central Mail Services and you will receive a notice in your box directing you to go to a mailroom location during office hours and pick up your package. The location will be written on the notice, but it will most likely be in Thurgood Marshall College. Packages sent through United Parcel Service (UPS), Federal Express, other private carriers, or any special deliveries (flowers or campus catering orders) will go directly to the SAC. If you are expecting something perishable, please pick it up immediately. You must present your notice and a picture ID in order to pick up your package.


SBC can be contacted directly at 877-7CAMPUS. When ordering or referencing your telephone service, tell them you live at 10001, N. Torrey Pines Rd. (this is different than your mailing address). You may also need to tell them your building name, apartment number, and room number.

Please Note: You may not have the jack rewired so that the same line rings in more than one location. Contact 877-7 CAMPUS if you have trouble having your telephone installed. See the letter from the Director of Housing in the back of this handbook for more information on telephone wiring.

Lock Outs and Keys

If you are locked out of your apartment/room, a courtesy key is available for check-out in both offices during daytime office hours or later by contacting the RA on Duty. If it is after 1:00 a.m., call the RSO at (858) 534-HELP to unlock your door. You will need your student identification card or a government-issued ID card to check out the key, and there is a 30-minute time limit. You may not obtain a key on anyone else’s behalf. There is a $1.00 charge for using this service.

Escort Services

Community Service Officers (CSOs) and Residential Security Officers (RSOs) are available in the evenings to escort residents to and from the residential area and the rest of campus. Call (858) 534-WALK to request an escort.

Lost and Found

Lost items turned in to the ERC Office of Residence Life are sent to the central lost and found at Campus Police, 500 University Center, near the Price Center. Wherever you are on campus, take extra precautions to ensure your personal property stays safe. Do not leave your backpack or books unattended.

Residential Security Officers (RSO)

The RSOs are hired by the UCSD Police Department. They help maintain the safety and security of the residential areas enforce university policy and are great resources for assistance in a variety of matters. RSOs begin their shifts in the evening and do security rounds of the residences and parking lots until the following morning to ensure that everything at the college is safe and sound.

To contact an RSO call (858) 534- HELP.

Care of Facilities

Students are encouraged to personalize their Residence Hall Rooms or Apartments, with pictures, posters etc. When doing so, please take into account the following guidelines: Do not drill holes in the walls, ceilings, doors or furniture. If you plan on hanging posters or pictures, please purchase non-staining and non-marring adhesive mounting putty such as Tac-n-Stick™, or removable fasteners such as 3M Command Adhesive™ (most major home and hardware stores carry these items). Nails or hooks are not allowed in the walls or ceilings.

Please note you are not allowed to drill or nail anything into the walls to install bookcases, shelves, and so on. Students may not paint any portion of their living quarters. Street signs, cones, and other objects that have been illegally acquired are prohibited. Residence Hall Rooms or Apartments must be returned to their original condition upon checkout—failure to do so will result in a charge.

Move-in Checklist

When you check into your apartment or suite, you are required to fill out and sign the Move-in Inspection Checklist. You should carefully note any missing or defective furnishings and any existing damage to the apartment/suite. It is imperative that the form be completed promptly and accurately, as you will be held financially responsible for any discrepancies between what is marked on the form and the condition of your apartment/suite when you check out. This is the room-inspection form referred to earlier that must be turned in to get your mailbox combination.


Please keep in mind while cooking:

  1. Never leave a stove unattended while cooking anything, especially while heating oil for frying.
  2. Have a lid or cover next to you when you’re frying foods.
  3. Never attempt to use water to extinguish a flammableliquids fire.
  4. Learn where your two nearest fire extinguishers are (one may be missing).
  5. Only attempt to extinguish small fires, using a fire extinguisher of the appropriate type. Using a blanket or towel to beat out a fire most often intensifies the fire due to the increased oxygen supply you are providing. If a fire is large, GET OUT!
  6. Notify staff immediately of a fire, even if you have already put it out.
  7. Call 9-1-1 immediately if a fire is larger than is able to be extinguished without use of a fire extinguisher or fire hose.


All new residence hall students should have received information about renting microfridges prior to move-in. Only refrigerators with a capacity of five cubic feet or less are permitted in student bedrooms. (The ERC apartments and International House apartments have a fullsize refrigerator in the kitchen.)


For your own protection, do not leave your laundry unattended for any length of time. If you discover a malfunctioning machine, place an “out of order” sign on it and report it immediately to the ERC Office of Residence Life. Please note that the offices cannot give change. There is a change machine located on the top floor of the Pangea Parking structure. Also, do not use the balconies, patios, railings, trees, and bushes as your personal laundry drying line. It is unattractive and can invite theft.

Ventilation and Heating (Radiators)

There is powered ventilation for the toilet and shower areas and above the stove in the apartments. There is no air conditioning in residential units, so cooling of the unit is accomplished by opening windows and using the outside air circulation to keep the living quarters comfortable.


Heating in the Eleanor Roosevelt College and I-House residential facilities is provided by hot-water-heated radiators situated on the wall in each room. Each radiator is individually controlled. The radiators are mounted on the wall usually just above the floor, look like a series of stacked white flat panels, and vary in height and length. It is preferable that you do not place furniture in front of the radiator if at all possible in order to keep it functioning properly.

You will encounter two possible types of radiator controls. The first type (Figure 2) would be a white knob with numbers 0 to 5 on it situated at the end of each radiator, and the second possibility (Figure 1) is a large white knob mounted on the wall above the radiator with numbers on its face from 0 to 5. Both control knobs are turned counter-clockwise to increase the heat (turned from 0-5) and clockwise (turned from 5-0) to reduce the heat or turn it off. The white knob is calibrated so that the number 0 on the dial turns the heat off, the number 1 is roughly equivalent to 53° F, number 3 is equal to 68° F, and the number 5 is 80° F. Please remember to set your radiator to “0” when leaving campus for a long weekend or quarter breaks. Do not set your radiator to the snowflake symbol as it does not cool the room but rather heats and insulates the pipes against extremely cold weather conditions.

Figure 1. Control Mounted on Wall Figure 2. Control Mounted on Radiator

Internet Connections

There are computer connections in each room of the residence halls and apartments. An Ethernet card and Ethernet cord is required to access the campus network— check UCSD Residential Networking (UCSD ResNet) online ( for more information about computers on campus, including special purchase deals for UCSD students. Please see the section titled “ResNet” for troubleshooting tips. Most areas at ERC are equipped with wireless service.

SAC Equipment

You will need your student identification card to check out equipment and will be held financially responsible for any equipment not returned or for exceeding stated check-out time limits. The Student Activities Center will check-out pool equipment and air hockey equipment.

Sports Facilities

Basketball courts are located between Geneva Hall and Kathmandu House. The courts may be used between 9:00am-11:00pm.

There is an Air Hockey Table, 2 Pool Tables, and a Foosball table in the SAC. SAC hours are 1:00pm-9:00pm.

Trick Skating of any kind is not permitted on the Eleanor Roosevelt Campus.


There is no additional storage space available outside of your residence hall room or ERC apartment. You may not store items below the common space stairwells or on/in the stairwells, balconies or patio areas.